Return & Shipping Policy
RETURNS
PRE-MADE / NON-PERSONALIZED ITEM
Must be returned/exchanged within 7 days of receiving the merchandise. Item(s) must be unused and undamaged. Buyer is responsible for return shipping cost. Once we receive the item(s) back to our facility, a refund less the original shipping cost will be processed.
PERSONALIZED/CUSTOM ITEMS
ALL CUSTOM ORDERS ARE FINAL SALE.
Due to the custom nature of our items-- Once production is in progress, orders cannot be changed or canceled. Any changes or cancellations will acquire a cancellation fee. Fee will vary depending on how far along we are in production.
Custom items are non-refundable. If there are any discrepancies with your order please contact us immediately.
SALE ITEMS
All sale items are final sale.
Multiple promo codes cannot be combined. Promo codes cannot be added to sale items.
SHIPPING RATES INCLUDE
- Postage Fee
- Insurance for total value (coverage for loss or damaged packages)
- Packing materials to ensure safe transportation (double boxing, peanuts, tissue paper, bubble paper, tape, fragile stickers, etc)
- Full tracking number (USPS First Class International excluded)
All orders will be checked & packaged carefully to ensure safe transportation. If there are any discrepancies upon receiving your order, please contact us immediately.
LATE DELIVERY
In the event that there is a delay during transit, weather related delays, we cannot be held responsible on behalf of the carrier. Please contact the shipper to submit a claim.Custom orders remain final sale.